Position Overview
As a Customer Service Representative - Voice working onsite in Mumbai, Maharashtra you’ll be a part of bringing humanity to business.
Do you have a passion for helping others and giving them peace of mind? In this role, you'll work to resolve customer issues via phone and chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
Location : Mumbai
Job Responsibilities:
Answer incoming communications from customers
Connect and resolve issues with customers using via verbal & written communication
Required Qualification:
High School Degree
Fluency in written and spoken English (English B2 or higher)
Ability to meet expectations and follow through on promises; holds self-accountable for results.
Willingness to take instruction and direction from superiors and others.
Having a customer-obsessed attitude. Showing a genuine interest in what customers and consumers communicate and responding appropriately.
Able to adapt to customer inquiries over the phone. Courteous and respectful when dealing with customers; cooperative and responsive to their needs.
Able to handle demanding customers tactfully and be willing to go above and beyond to ensure a positive customer experience.
Reliable in attendance and punctuality; completes assigned responsibilities to satisfaction; follow through with job commitments and learns quickly.
Provides quality service to customers; effectively and accurately satisfies customer needs for information and services
Demonstrates a high level of tolerance for stress; copes well with ambiguity or setbacks; receptive and adaptive to work-related changes; willing to render overtime when required.
What You Can Expect
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values.
And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
Must be able to work on a rotating schedule and weekends/holidays if needed.
A Bit More About Your Role
We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers.
You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.
To apply for this job, please send your resume at aleadconsulting@gmail.com