Customer Service Representative - Financial Services - Voice
Be the spark that brightens days and ignite your career with our award-winning employment experience. As a Customer Service Representative – Financial Services - Voice working onsite in Mumbai, Maharashtra you’ll be a part of bringing humanity to business.
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in India says it all!
Our recruitment hub is open for walk-in applicants from Monday to Friday, between 10:30 am and 4 pm.
What You’ll be Doing
Do you have a passion for helping others and giving them peace of mind? In this role, you’ll will act as the customers' first point of contact, ensuring their experience is delightful and productive. You will demonstrate confidence in making quick, accurate decisions, using independent judgment to address unfamiliar customer needs. Building and maintaining great customer relationships will be a key aspect of your responsibilities, along with determining when inquiries should be escalated. Your goal will be to provide timely and effective resolution of customer issues, exceeding customer satisfaction goals.
During a Typical Day, You’ll
Answer incoming communications from customers
Connect and resolve issues with customers using via verbal & written communication
What You Bring to the Role
1 year or more of related customer service experience in banking, financial or account management processes.
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Relocation assistance to Mumbai available
Competitive base wage plus performance bonus opportunities
And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
Great English written & verbal communication skills including grammar and spelling
What You Can Expect
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Monthly CTC between INR 30,000 - 41,000 with additional performance bonus opportunities.
And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
Must be able to work on a rotating schedule and weekends/holidays if needed.
A Bit More About Your Role
We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our community is here for you as one dynamic, global family.
You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.